Purchasing is currently unavailable. The ordering and fulfillment terms below apply when purchasing becomes available.
Contact about a billing issue
Contact support about a duplicate or incorrect charge, delivery/order issue or refund concern so it can be investigated.
Email [email protected] for support, order issues, refund/replacement requests, privacy or accessibility assistance. You may also use our contact form. Do not send payment-card details, passwords or unnecessary sensitive information.
Business mailing address: Science and Fidelity LLC, 1603 Capitol Ave, Suite 413G-2687, Cheyenne, WY 82001, United States. This is not an authorized product-return address.
Information to provide
Provide the order reference, approximate transaction date and description of the issue. Do not provide a full payment-card number, security code, password or medical information. We can use order/payment references and relevant correspondence to investigate.
Review and response
Science and Fidelity LLC reviews the order and reasonable supporting information. Opening a ticket does not guarantee a refund. Approved refunds use the original payment method whenever reasonably possible; we communicate submission, while bank/card-issuer/provider posting times remain outside our control. If replacement/reshipment is approved instead, we communicate that resolution. No fixed support response time, penalty, collection fee or blacklisting practice is promised.
Payment-provider processes
Your financial institution or payment provider may have its own dispute process and deadlines. This policy does not characterize every chargeback as fraud, waive applicable dispute rights, or make our 2-business-day receipt-based order-issue window a deadline for exercising statutory or payment-provider rights.
Related policies and evidence
See Refund & Returns Policy, Shipping Policy and Privacy Policy. Order, payment, correspondence and immutable acceptance records may support investigations and legitimately required retention.