Purchasing is currently unavailable. The ordering and fulfillment terms below apply when purchasing becomes available.
Service area and origin
Science and Fidelity LLC ships from California, United States, to destinations within the United States only. We do not offer international shipping.
Processing and transit
Orders normally require up to 2 business days for processing before shipment. Business days exclude Saturday, Sunday and applicable business/carrier holidays. We do not promise same-day shipping or a daily order cutoff.
Transit time begins after processing and transfer to the carrier. Carrier estimates are estimates, not guaranteed delivery dates, unless the purchased service expressly provides a guarantee. Tracking information appears when supplied for the order; a pending order or payment alone does not establish shipment.
Rates
Available services and shipping charges are verified at checkout for the submitted destination and order. Review the selected service and total before payment. A cart estimate is not a final quote.
Damage, missing items and loss
Contact support within 2 business days from receipt for a damaged, incorrect, missing-item or similar order issue. We may request the order number, description, photographs of the package/product and other reasonable evidence. Opening a ticket does not guarantee a refund.
For a verified qualifying damaged shipment, Science and Fidelity LLC will provide an appropriate replacement/reshipment. For a shipment confirmed lost through the applicable carrier/tracking process, we will reship the qualifying order. Contact support if a shipment has not arrived; the receipt-based reporting window does not imply that an unreceived shipment has been received. These remedies do not promise an automatic cash refund.
Address corrections
Request an address correction before shipment. We make reasonable efforts to update it if fulfillment has not occurred, but cannot guarantee a correction after fulfillment has begun. Once shipped, address accuracy and rerouting are the customer’s responsibility. We do not guarantee carrier interception, redirection or recovery after dispatch.
Returns and cancellations
No returns are accepted. Do not mail products back without express written support authorization for an exception. Request cancellation before shipment; cancellation is not guaranteed once fulfillment has begun or the order has transferred to the carrier. Once shipped, an order ordinarily cannot be cancelled. See the Refund & Returns Policy. A returned-to-sender parcel does not itself establish refund or reshipment eligibility; contact support for review.
Contact
Email [email protected] for support, order issues, refund/replacement requests, privacy or accessibility assistance. You may also use our contact form. Do not send payment-card details, passwords or unnecessary sensitive information.
Business mailing address: Science and Fidelity LLC, 1603 Capitol Ave, Suite 413G-2687, Cheyenne, WY 82001, United States. This is not an authorized product-return address.