Purchasing is currently unavailable. The ordering and fulfillment terms below apply when purchasing becomes available.
No returns
No returns are accepted. Do not send products back without explicit written authorization from Science & Fidelity support for an exception. Unauthorized returns may not qualify for a refund, replacement or credit. If an exception is authorized, support will provide applicable instructions. No general RMA or product-return address is published.
Report an order problem
Open refund, replacement, damaged-item, incorrect-item, missing-item or similar issue requests with support within 2 business days from receipt. Business days exclude Saturday, Sunday and applicable business/carrier holidays. Opening a ticket does not automatically guarantee a refund; eligibility is determined after reviewing the order and supporting information. Support may reasonably request an order number, description, photographs of shipping packaging or the received product, and other evidence needed to investigate. Do not provide unnecessary sensitive information.
Replacement and reshipment
For a verified qualifying damaged shipment, Science and Fidelity LLC will provide an appropriate replacement/reshipment. For a shipment confirmed lost under the applicable carrier/tracking process, we will reship the qualifying order. Contact support about an unreceived shipment. These remedies do not promise an automatic cash refund. See the Shipping Policy.
Cancellation requests
Request cancellation through support before shipment. A request is not guaranteed if fulfillment has started or the order has transferred to the carrier. Once shipped, the order cannot ordinarily be cancelled.
Approved refunds
Approved refunds are returned to the original payment method whenever reasonably possible. Science and Fidelity LLC will communicate when the refund has been submitted for processing. The customer’s bank, card issuer or payment provider controls when funds appear; no specific posting time is guaranteed. If replacement/reshipment is approved instead of a refund, we will inform the customer.
Refunds are not promised for buyer’s remorse, prohibited returns, address errors after shipment or other nonqualifying claims. If an order is cancelled after payment capture and no goods are being fulfilled, the appropriate reversal/refund will be processed. Nothing here removes applicable payment-dispute rights. See Chargeback / Payment Dispute Policy.
Contact
Email [email protected] for support, order issues, refund/replacement requests, privacy or accessibility assistance. You may also use our contact form. Do not send payment-card details, passwords or unnecessary sensitive information.
Business mailing address: Science and Fidelity LLC, 1603 Capitol Ave, Suite 413G-2687, Cheyenne, WY 82001, United States. This is not an authorized product-return address.